End-of-life system
The Challenge
An aging and increasingly inflexible scheduling system to which the business was largely ambivalent and failing to see value. A diverse range of processes and workarounds.
Healthcheck Methodology
Our standard methodology was carefully adapted to meet Bristol Water’s specific requirements and provide evidence for future technology decision-making.
Field Perspective
We used ‘Day in the Life’ interviews to get a unique insight to the real priorities and requirements for technicians receiving and delivering work in the field.
Implementation Roadmap
Our deliverables were focused not simply on recounting issues that managers were already aware of, but on defining a step-by-step approach to making change.
Insightful Methodology
Our Solution
We deployed our Healthcheck methodology to get ‘under the skin’ of the issues facing the field operations business and supporting functions in use of the existing tool.
Evidence for Change
The Benefits
Bristol Water was able to move into a technology selection process with a clear understanding of the capability needed and the innovations to prioritise.
Quality Deliverables
The Results
Bristol Water received high quality, usable reports that detailed their current issues, opportunities for improvement and defined pathways to making a change.
“ This project was an opportunity to really push the agenda for change and to embrace the opportunities that are available. I had a lot of really great feedback regarding the Health Check report, its approach and its findings. The phrase 'one of the best pieces of consultancy ever' was aired.